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Knowledge base
Exabytes MY - Billing
Billing General
17
Fraud Order
Security Question in Exabytes Billing System
How to generate Support PIN
Mobile Number in Exabytes Billing System
Retrieving Your Password for Exabytes Billing System
See all 17 articles
Domain/Hosting Renewal
3
Domain Payment Reminder
Billing System "Disable Auto-Renew" Function
How To Renew Domain Name Before Expiry Date?
Domain
General
17
Domain Name
ICANN's New Rules: Verify Your Domain Email Address
Domain Name FAQs
About Email
Sub-Domain
See all 17 articles
Generic Top-Level Domain Name
4
What Is The Difference Between Domain Transfer and DNS Update?
Transfer Domain to Exabytes
Domain Name Extension with Limitation on Characters
WHOIS Contact Details update for Top Level Domain Name
Country Level Domain Name
1
.CA Domain FAQs
.my Domain Name
15
.my DOMAIN REGISTRY (MYNIC): Domain Transfer Registrant
.my DOMAIN REGISTRY (MYNIC): Retrieving Username for .MY Domain
.my DOMAIN REGISTRY (MYNIC): Retrieving Password for .MY Domain
.my DOMAIN REGISTRY (MYNIC)
.my DOMAIN REGISTRY (MYNIC): Supporting Documents for Registering New .my Domain Name
See all 15 articles
Domain Name Server (DNS)
9
General DNS Propagation Information
Update domain nameservers via Client Area
Update DNS Records using DNS Management Tools via Client Area
How to point G Suite mail with DNS Management Tools
Windows 7, How to edit hosts file
See all 9 articles
Point domain name to Blogspot (OpenSRS)
1
Point domain name to Blogspot (OpenSRS)
FREE DNS Zone Tools Management
6
Free DNS zone point domain to Shopify
Free DNS zone point to Weebly
Free DNS zone point to Blogger
Free DNS zone point domain to Wix
FREE DNS ZONE point to Exabytes Hosting
See all 6 articles
Getting Started: Shared Hosting
1. cPanel
12
How can I log in to my cPanel hosting account?
What happens after I purchase a web hosting?
How Do I reset my cPanel password from client area?
I can't access cPanel. What should I do?
I have both hosting and domain with Exabytes. Do I still need to change the nameservers?
See all 12 articles
2. Plesk
11
How can I log in to my Plesk hosting account?
What happens after I purchase a web hosting?
How Do I reset my Plesk control panel password from client area?
I can't access Plesk. What should I do?
I have both hosting and domain with Exabytes. Do I still need to change the nameservers?
See all 11 articles
3. Email Client
2
How do I configure my email in any email client ?
What is an Email Client?
4. Reseller Hosting
7
Do Exabytes provide reseller hosting?
I have purchased a Linux reseller hosting with Exabytes, what's the next step?
What is WHM?
How do I login to my WHM?
How to Manage DNS Zone in WHM
See all 7 articles
5. Wordpress Hosting
17
I have purchased Wordpress hosting , what's the next step?
How can I install WordPress via WordPress Hosting ?
How can I login WordPress Control Panel ?
How can I create FTP for WordPress Hosting ?
How do I upload my site through WordPress Hosting ?
See all 17 articles
6. General
14
Retrieve Hosting Account Password from Exabytes Billing System
Google Chrome Browser - 'Your connection is not private'
How to handle Google Attack Site Report?
Windows or Linux Hosting Package ?
How to deal with "This site may be hacked" message
See all 14 articles
Business Hosting
EBiz 12 Hosting
28
I have both hosting and domain with Exabytes. Do I still need to change the nameservers?
What is the control panel for V12 Business Hosting?
How to Login into Plesk control panel
How to Reset Password for Plesk Panel
I can't access Plesk. What should I do?
See all 28 articles
WordPress Hosting
34
How to manage DNS records for your WordPress domains
How do I point my domain register with other registrar to my WordPress hosting?
How to Add Additional DNS for your extra WordPress Domains
7 Steps to Kick Start Your WordPress Journey
How to login WordPress Control Panel
See all 34 articles
Dedicated Server / Server Co-location / VPS
Getting Started Guide
6
Linux - Plain Server User Manual
Linux - cPanel Server User Manual
Linux - Plesk Server User Manual
Windows - Plain Server User Manual
Windows - Plesk Server User Manual
See all 6 articles
cPanel Server
16
How To Check And Unblock An IP From WHM
cPanel DS/VPS Hosting - Getting Started
cPanel Server System Update
Restart Server from WHM
Updating cPanel Software
See all 16 articles
How To
8
Changing Time Zone
How to stop/disable SNMP service
Add your domain to Postmaster Tools - Google Gmail
How to change the root WHM password
How to point to Cloud Default Nameserver
See all 8 articles
Apache
4
How to retrieve your Plesk License Activation Key
How to check PHP version from WHM/CPanel
How to check MySQL version from WHM/Cpanel
How to check Apache version of CPanel server
Linux Server
8
How to install telnet in a Linux server
How to upgrade MySQL to 5.0 and PHP to 5.x on cPanel servers (Dedicated server which using cPanel)
How to change PHP 5 Handler from suphp to fcgi in WHM (Linux hosting)
How To Fix cPanel Error “IP Address Has Changed!” from Reseller panel WHM
How to open ports in WHM/SSH firewall?
See all 8 articles
Windows Server
15
How to Run Windows Update
The terminal server has exceeded the maximum number of allowed connection
Windows VPS: How to reset the administrator login detail by WebSite Panel
Window VPS: How to install FTP service in IIS6
Domain Physical Path in Windows Server Server
See all 15 articles
Smartermail
2
Smartermail License expired
How to add DKIM key in Smartermail to DNS Zone
DNS Settings
4
Managing Free DNS Zones
Managing Reverse DNS (rDNS)
How to point to Dedicated Server Default Nameserver
How to verify my website before switch over DNS?
Cloud - FAQ
8
Auto Backup
Available Virtual Machine Template
Cloud Hosting Minimum Disk Space Size Requirement
Common FAQ
cPanel License
See all 8 articles
Cloud Servers
7
Minimum Space Requirement for Windows 2012
Getting Started
Backup Up Your Cloud Server
Restore Your Cloud Server From a Backup
Restarting Cloud Server For Upgrade To Take Effect
See all 7 articles
Cluster Setup
0
Dedicated
9
Export and import database from linux terminal (SSH)
Create a phpinfo page
How to find Plesk domains exceeding disk quota?
How initiate a FTP connection to the server?
How to connect to windows server using Remote Desktop tool?
See all 9 articles
Linux VPS
1
How to manage virtual private server at client billing portal
Plesk Server
40
How to retrieve your Plesk License Activation Key
How to Add Domain on your Plesk Web Admin (Exabytes)
Assign Let's Encrypt to a Website
How to create FTP Access on Plesk Admin
How to access and use Patchman in Plesk
See all 40 articles
Security
3
How to update server's kernel
How To Set up SSH Key on a CentOS 7.x Operating System Server
How To Set up SSH Key on a cPanel Server
VPS
3
Blocking SPAM using Blocklist
How initiate a FTP connection to the server?
How to connect to windows server using Remote Desktop tool?
HyperV
2
How to disable network discovery (Windows 2008)?
How to hide my Windows 2003 server from the Microsoft Computer Browser service?
Windows SSD
2
How to check your VPS IP Address after provisioning
Windows SSD Control Panel User Manual
SolusVM
2
SolusVM Control Panel User Manual (Bootstrap Theme)
SolusVM Control Panel User Manual (Enhanced Theme)
Virtuozzo
5
How to connect to a Linux server using SSH?
How to do a full restore of my VPS via VZPP/PVA control panel?
How to take a full VPS backup via VZPP/PVA control panel?
Installing package with YUM
Set default page on Linux plesk using htaccess
Data Center Visit
5
Exabytes Data Center (PENANG DC) Visitation Request
Exabytes Data Center (KL DC) Visitation Request
Singapore Data Center Visitation Request
Data Center Visitation Privacy Policy
Exabytes Data Center (CJ1) Visitation Request
Hosting Control Panel
Network
10
Ping plotter
Trace Route
How to use PING command
Unix Traceroute and ping program - MTR
How to Flush DNS Cache From Your Computer?
See all 10 articles
cPanel
80
cPanel services and ports
A DNS entry for "xxx.com' already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed.
How to create Addon Domain in cPanel
Announcement - Box Trapper removal from cPanel
How Do I Back Up My Site in cPanel
See all 80 articles
MySQL
16
Backup and Restore Mysql Database using Mysqldump
Backup/restore MySQL databases from cPanel
MySQL Trigger and View
Connection Strings for MySQL
Does your server support MySQL Front?
See all 16 articles
WebsitePanel
40
WebSitePanel DNS ZoneHosting
How to point domain to Shopify with WebSitePanel
How to Point Domain to Weebly with WebSitePanel
Enable/View Statistic in Website Panel
How to point domain to Wix from WebSitePanel
See all 40 articles
File Transfer Protocol (FTP)
11
How to access FTP via FileZilla
How to access FTP via Windows Explorer
How Do I Configure My FTP Client?
Error when using FileZilla 3.7.*
Too many connections (number) from this IP in FileZilla
See all 11 articles
Microsoft SQL
6
Connect to MS SQL Server Database
Microsoft OLE DB Provider for SQL Server error '80004005'
Microsoft OLE DB Provider for SQL Server error '80040e4d'
Can I connect to MS SQL 2005 database server using MS SQL 2000 Enterprise Manager?
Using Enterprise Manager to Connect Microsoft SQL 2000 Database
See all 6 articles
Web Host Manager (WHM)
31
Setting up Google Apps Mail from WHM
WHM - Initial Setup Guide
Reset Password through WHM
How to Login into WHM Control Panel
Checking Server Information in WHM Control Panel
See all 31 articles
PhpMyAdmin
7
Backup Mysql Database Using PHPMyAdmin
Changing Collation in PhpMyAdmin
Clone database using PhpMyAdmin
How to change the MySQL database table engine to InnoDB
How to optimize database through phpMyadmin
See all 7 articles
Website
9
Force redirect website to the SSL Certification connection using .htaccess file
URL masking
How To Clear Your Browser Cache?
What is browser cache ?
Taking Screenshot/PrintScreen
See all 9 articles
Microsoft Access
2
Connect to MS Access Database
Connection String for MS Access
MSPControl Panel
35
Creating A Customer/ User Account in MSPControl Panel
How to add a domain in MSPControl Panel
Creating A FTP Account In MSPControl Panel
How to Enable/Disable Mail Forwading Function (MSPControl Panel)
How to Create Peer Account
See all 35 articles
SolidCP
24
How to use Forgot Password option in SolidCP
How to reset control panel password after login in SolidCP
How to access Database via Control Panel?
How to create MySQL database in SolidCP?
How to Add an FTP account in SolidCP
See all 24 articles
Plesk
28
How to Delete Domain and Subdomain in Plesk Control Panel
How to Create Email in Plesk
How to Login into Plesk
How to Remove Users Role in Plesk
How to Edit Users Role in Plesk
See all 28 articles
Hosting, Website, Scripts
8
Getting started with Webhosting
How To Use formmail.cgi
How initiate a FTP connection to the server?
SSL Certificate warning when visiting Plesk login page
Set default page on Linux plesk using htaccess
See all 8 articles
CloudStore
3
How to create new backup schedule?
How to install CloudStore Client on my PC?
How to restore your backup files?
Migration of Data Center
1
FAQ - IP change for NS1.NETDNS.NET
MSSQL
1
How to Access MSSQL with MSSQL Management Studio
Email / Email Clients
Webmail - cPanel
14
How to view complete email header in Horde Webmail and Roundcube Webmail
Change Email Password Through Horde Webmail
How to access to cPanel and Webmail in Linux hosting
Creating an auto responder from Webmail
To remove horde deleted email instead of marking them with a strike line.
See all 14 articles
Outlook
32
How To Get Full E-mail Header in Outlook Express, MS Outlook, Mozilla Thunderbird, Windows Live Hotmail, GMail, Yahoo! Mail, and Apple Mail
Configure an email on Outlook Express
Configure an email on Outlook 2003
How to setup an IMAP email account in Microsoft Outlook 2016
How to enable SMTP authentication for Microsoft Outlook 2007
See all 32 articles
Scam Type Emails - Attachment Scam
1
Sample of Attachment Scam
Smartermail v15 - Windows
19
How to get email header from Smartermail
How to change Smartermail password according to new password policy
How to override default spam filtering rules and Adding Trusted Sender from Smartermail
Greylisting on SmarterMail
Migrate Mailbox data from Third Party Mail servers to SmarterMail
See all 19 articles
Thunderbird
7
Difference between IMAP and POP3
Switch from POP to IMAP account
Blocking a Sender (Thunderbird)
How to Setup a POP3 Email Account in Mozilla Thunderbird
How to Setup an IMAP Email Account in Mozilla Thunderbird
See all 7 articles
Scam Type Emails - Checkup Scam
1
Sample of Checkup Scam
General
32
My Email Delivered to Spam Folder of Google
Discontinue of TM E-Mail services
Default TXT record for Google Apps Mail
What is the maximum email size and attachment I can sent out at a time?
Email Forwarding Policy
See all 32 articles
iPhone
7
Setup email account onto iPhone Mail
How to setup email account in iPhone
Configure Exchange ActiveSync on the iPhone
How to enable SMTP authentication in iPhone
How to setup email account for iPhone
See all 7 articles
Scam Type Emails - Payment Scam
1
Sample of Payment Scam
Smartermail v16 - Windows
23
Create email account in SmarterMail v16
Reset email account password by Admin account in SmarterMail v16
Adjust email space for email account in Smartermail v16
How to get email header from Smartermail v16
How to create email signature in Smartermail v16
See all 23 articles
Android
15
How to Archive Emails [Bluemail]
How to Reply without Quoting Original Text
How to request Read Recipient [Bluemail]
How to set up delayed email delivery (Android)
How to change Cluster Settings [Bluemail]?
See all 15 articles
iPad
2
How to Setup POP email account from iPad
How to Setup IMAP email account from iPad
Gmail
5
Fetch emails using Gmail
How to download email in Gmail?
How to enable POP or IMAP in GMail
How to Enable Read Receipt in G Suite
How to use Gmail to send email from your domain email address
Office 365
1
Office 365 How-To
Yahoo Mail
1
Fetch emails using Yahoo mail
MAC Mail
3
Configuring Mac OS X 10.3 Apple Mail
Configuring Mac OS X Apple Mail
Enabling SMTP Authentication on Apple Mac
Windows Live Mail
1
Setting Up Windows Live Mail
DNSBL / RBL
1
Prevent false positives from UCEProtect
Others
EBuzzzz V1 (List 3 to 8)
20
Ebuzzzz: "Text/HTML version does not contain an unsubscription link" alert
Ebuzzzz: AutoResponder
Ebuzzzz: Create a Chinese Characters(Unicode) Message
Ebuzzzz: Create a List
Ebuzzzz: Create a Message
See all 20 articles
EBuzzzz V2 (List 11 - List14)
8
Ebuzzzz: Campaign Review By subscriber List
Ebuzzzz: How To Create Ebuzzzz Campaign
Ebuzzzz: How To Create Email Subscriber
Ebuzzzz: How To Create Subscriber List
Ebuzzzz: How To Logout Ebuzzzz Dashboard
See all 8 articles
Sitelock
5
How to login to SiteLock dashboard?
I have an SSL Certificate, why do I need Sitelock?
What does the "This Site May Be Hacked" warning mean?
Why are website backups important?
How can I help prevent malware in the future?
SpamExperts
21
SpamExpert general FAQ Questions
How To Enter SPAM Expert Dashboard
How to Report Spam in Spam Expert
How To Check Incoming Mail Logs In SPAM Expert
How To Check Quarantine Email In SPAM Expert
See all 21 articles
RV SiteBuilder
36
Configure EBossss blog plugins
Create Visitor Counter with EBossss
Creating Blog Categories with EBossss
Creating blog with EBossss
Creating Bookmark with EBossss
See all 36 articles
Microsoft 365
7
Microsoft 365 Admin Setup using Setup Wizard
Add a domain to Microsoft 365
Assign Microsoft 365 License to User Accounts
Set up Microsoft 365 for Business Basics Plan
Set up Microsoft 365 for Apps for business plan
See all 7 articles
Getting Started With WordPress Hosting
32
How to activate your WordPress Jetpack subscription
How do I activate SSL Certificate for my WordPress domains?
How do I access to my WordPress admin dashboard?
How to manage DNS records for your WordPress domains
How to Add Additional DNS for your extra WordPress Domains
See all 32 articles
Email Management in WordPress Hosting
7
How to create email account under WordPress Hosting
How to set email forwarding under WordPress Hosting
How to change user email disk space / password for WordPress Hosting
How to set email alias for WordPress Hosting
How to set email auto reply for WordPress Hosting
See all 7 articles
E-Commerce Web Design - EasyStore
2
How to Add a Product to My Store?
How to Fulfill Orders with EasyParcel?
Exabytes Ecommerce - General
5
Change Your Store Name
Changing Store Status
Add New User Or Admin
Change The Language Of Your Online Store And Admin Panel
Marketplaces
SSL
5
What is SSL ?
SSL purposes
Purchasing SSL Certificate Information
How to resolve unsecured content Warning on SSL
What should I do if I receive AutoSSL Expiry Notification
EBuzzzz V3
3
How To Create Subscriber List
How To Create Email Subscriber
Ebuzzzz: How To Create Email Bounce
E-Commerce Web Design - Courier Delivery Service
1
How to Claim RM25 FREE EasyParcel Credits?
Exabytes Ecommerce - Products
12
Add Products
Add Products With Variants
Bulk Update Products
Add Products In Bulk
Save Products Without Publishing To Website
See all 12 articles
EBiz MailPro
1
Setting Up EBiz MailPRO Full Guide
goMobi
2
What Is GoMobi Website and how it work
How to access gomobi via client area
EBuzzzz Pro
5
EBuzzzz Pro: General Q&A
Create your first email marketing campaign
Importing your contacts into EBuzzzz Pro
Creating A/B test email campaigns
Reviewing your campaign reports
Exabytes Ecommerce - Shipping
11
Set Up Shipping Method
How To Add/Edit Product Weight And Dimension
Different Shipping Rates For Different State/Country
Set Shipping Rates Based On Weight
Set Shipping Based On Item Quantity
See all 11 articles
Content Delivery Network (CDN)
6
What Is CDN
How to add the CDN resources
How to Enable CDN for Static Website
How to Enable CDN for WordPress
How to Enable CDN for Joomla
See all 6 articles
Exabytes Ecommerce - Payment
22
Setting Up Bank Transfer
Set Up Cash One Delivery (COD) Payment Option
Integrate AliPay QR Code
Integrate FavePay QR Code
Integrate Grab Pay QR Code
See all 22 articles
Acronis Backup Cloud
32
Firewall Access Ports
Installing Acronis Backup Cloud Windows / Linux / Mac Agents
Uninstalling Acronis Backup Cloud Windows / Linux / Mac Agents
Manual Uninstallation of Backup Client for Linux
Create Backup Policy To Backup Your Server / VM / PC
See all 32 articles
Exabytes Ecommerce - Design
32
Applying / Changing Theme
Change View Cart And Continue Shopping Button
Change Text Format & Background Image
Import More Fonts
Change Border Colour Of ‘Variant’
See all 32 articles
Cloudflare
161
Getting Started with Cloudflare
Changing domain nameservers to Cloudflare
Allowlist Cloudflare IP addresses
Cloudflare Dashboard
Create Cloudflare account and add a website
See all 161 articles
Exabytes Ecommerce - Orders
9
Order Status
Manually Create New Order
What should I do when I received an order?
Manually Fulfill An Order
Fulfill Order & Send Parcel Using EasyParcel Malaysia
See all 9 articles
R1Soft
2
Getting to know your R1Soft Restore Backups
R1Soft Restore Backups - Restoring or Downloading Particular Files
Exabytes Ecommerce - Checkout
7
Enable Facebook Login
Express Checkout
Single Page Checkout
Enabling Seamless Payment
Enable ‘Message Box’ App In Checkout
See all 7 articles
Sucuri Firewall Protection
17
How to Enable Sucuri Firewall Protection
Errors Code in Sucuri Firewall Protection
Enable Caching Modes in Sucuri Firewall Protection
Clear Sucuri Firewall Protection Cache
Blank Screen in Sucuri Firewall Protection
See all 17 articles
Exabytes Ecommerce - Promotion
6
Type of Promotion Tools
Generate Voucher Code For Your Promotion
Auto Give Discount Code For Newly Registered Customers
Create Exclusive Offer For VIP Customers
Storefront Promotion Visual Setting
See all 6 articles
Bulk SMS Marketing Solution
5
How to Top Up Your Bulk SMS Credits
Everything about Profile Settings
Everything about Address Book Setup
SMS Campaigns Compose and Reports
Bulk SMS API Integration
Exabytes Ecommerce - Discount
7
Order With Any Purchase
Order With Minimum Purchase Amount And/Or Quantity
Every $X Amount Spent
Xth Item & Above (Selected Products)
Minimum Purchase Quantity (Selected Products)
See all 7 articles
Exabytes Imunify 360
19
Access to Website blocked
Whitelist (Imunify360)
Blacklist (Imunify360)
Gray List (Imunify360)
Blocked Ports (Imunify360)
See all 19 articles
Exabytes Ecommerce - Free Gift
3
Order With Minimum Purchase Amount And/Or Quantity
Minimum Purchase Quantity (Selected Products)
Every Specific Quantity (Selected Products)
2FA
1
Windows Host MFA Protection
Exabytes Ecommerce - PWP
3
Order With Any Purchase
Order With Minimum Purchase Amount And/Or Quantity
Every Specific Quantity (Selected Products)
Exabytes Ecommerce - Credit
1
Reward Store Credit To Customers
Sendinblue
1
EBuzzzz Domain Verification
Exabytes Ecommerce - Livechat
6
Contact Form
Setup Modern app - Reply livechat through Facebook Messenger
Tawk.to
Drift
EasyChat
See all 6 articles
Call Tracking
42
Setting 12 hours or 24 hours time-format in Scheduled Calls
Google Calendar Integration
Call Leads Tab in Novocall
Install Novocall on your WordPress site
Message Page in Novocall
See all 42 articles
Exabytes Ecommerce - Customers
4
Adding New Customer Manually
Add/Remove Customers To/From Group In Bulk
Import Customers
Prevent Bots From Signing Up To Your Store
Web Application
WordPress
25
WordPress administrator password reset
Changing WordPress Theme via phpmyadmin
Adding a Blog to Your Site [Video]
WordPress theme change via phpMyAdmin
How to force WordPress with SSL connection
See all 25 articles
Joomla
2
How to check Joomla version ?
How to configure email setting for Joomla!
OpenCart
4
How to configure Email Settings in OpenCart 1.5
How to force Opencart to work with HTTPS
How to force Opencart to work with HTTPS
OpenCart2 Mail and SMTP settings
Magento
2
SSL on Magento version 1.9
SSL on Magento version 1.9
Weebly
4
How to activate FREE Weebly in your Linux shared hosting account
Plesk PHP Settings
How to add Weebly to your existing Exabytes Hosting Plan
Weebly Themes not Updating
