Announcement - Data Center Migration

Dear Valued Clients,

Greetings from EXABYTES!

As part of our continuous commitment to provide better services and better hosting experience to our valued clients, Exabytes will be carrying out a major data centre migration and consolidation exercise from July 2016 till the end of October 2016.

Where is the migration destination?


We will be moving all our servers from the present data centers at AIMS Data Center @ Level 3 & 5 to AIMS Data Center Level 7.

Reasons of major server migration & consolidation


1. Improve server troubleshooting time - by consolidating our servers onto a single floor, our engineers will have faster access for any troubleshooting works without needing to travel between the floors. In addition, we will also be shifting our present operation center right 

into the data center (just a footstep away from the physical servers) so that our engineers can attend to any server issue instantly.

2. 24x7 Access to data center by our server co-location clients. Co-location clients will be able to visit the data center in the event of emergency maintenance with shorter notice period.

3. More space for future growth and support for your businesses - the space on the new floor will allow us to host up to 200 racks. This provides sufficient space to support any expansion of our valued clients’ hosting requirements with immediate availability.

Who will be affected?


All Exabytes clients will be affected by this major server migration & consolidation exercise. This includes Shared Hosting and VPS Clients, Cloud Subscribers, Dedicated Server Clients, Co-location Clients, Resellers, etc.

When will this happen?


The migration and consolidation exercise will be carried out in several small batches in order to ensure a smooth migration. We expect the first batch of migration to start in July 2016, and the last batch of migration to be completed by the end of October 2016.

Separate announcements will be sent out to keep our valued clients informed with the detailed information, such as the actual date and time of migration.

IMPORTANT NOTE: To receive the latest updates from us, please ensure your contact details in our Client Billing System are up to date.

What will happen during the migration?


1. We will shut down and unplug the servers, and move them from their respective floors to the new data centre on Level 7.

2. A downtime is to be expected during the migration exercise. Please be assured that we will keep you informed of the migration exercise BEFORE, and AFTER the migration.

3. A separate detailed announcement will be sent to you regarding the actual date of migration of your hosting services/servers.

4. There will be NO changes of IP addresses to your hosting accounts/servers upon the completion of the migration.

What Are The Things You Need To Prepare?


We recommend all clients to run a full data backup of their services with us to the local desktop/laptop/external drive as an extra precaution for this major migration exercise.

Once again, we thank you for your wonderful support, understanding and great patience.

Upon completion of this migration and consolidation exercise, we look forward to providing you with a better service and a better hosting experience with us.

If you have any concerns or questions about this migration exercise, please feel free to contact us at . This email address is specially created for questions related to this migration 


Thank you and have a great day!


Support Team

Exabytes Network Sdn.Bhd.