[COMPLETED] Service Disruption - Phantom (110.4.46.63)

Date : 06th Jun 2016

Time : 02:00 AM MYT +0800

 

Service Disruption Update:

BMR process completed successfully. Services resume back to normal.

 

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Date : 06th Jun 2016

Time : 01:45 AM MYT +0800

ETA  :  2 hours

 

Service Disruption Update:

BMR process currently running at 64%

 

We will update the news announcement with the BMR status.

 

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Date : 06th Jun 2016

Time : 01:00 AM MYT +0800

ETA  :  2 hours


Service Disruption Update:

BMR process currently running at 35.74%


We will update the news announcement with the BMR status.


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Date : 06th Jun 2016

Time : 12:15 AM MYT +0800

ETA  :  2 hours

Service Disruption Update:

The SSD that hold the OS data crashed and unable to boot up/ detected in the BIOS. Our engineers are proceed to replace SSD currently Bare Metal Restoration (BMR) process undergoing.

 

What is BMR?

Bare metal restore is a type of data recovery technique to restore our client application / user data from a backup sources.

 

We will provide you with the latest updates on our close monitoring and developments from time to time on BMR.


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Date : 05th Jun 2016

Time : 09:00 PM MYT +0800

Service Disruption Update:

Our engineers are still working on the server. We should come back as soon as there are any new updates.

Thanks for your kind patience.

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Dear Valued Customers,

 

Date : 05th Jun 2016

Time : 07:00 PM MYT +0800
ETA  :  N/A

 

*** Only client's email services hosted on this server Phantom (110.4.46.63) will be affected ***

 

Service Disruption Details:

Our Monitoring system found that all mail services for this server are not responding.

We will perform a details check on the server and post another updates once it become available. 

 

Service Disruption Effects:

During the service disruption period, IMAP, SMTP, POP3 and Webmail services inside this server will not be available.

 

Best Regards,

 

Support Team
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Technical Support Department