[COMPLETED]Service Disruption - Yari [110.4.46.222]

Date : 07th November 2016

Time : 07:00 AM MYT +0800

 

Service Disruption Update:

BMR process has been completed. Server is up and HTTP (Web) and all services are responding and will now resume their operations smoothly without any noticeable service impact.


======================

Date : 06th November 2016

Time : 10:55 PM MYT +0800


Service Disruption Update:

We have re-started BMR process as server didn't boot up after reboot process


Service Disruption Affects:
During the time frame, all services resides on this server will not be available.


======================

Date : 06th November 2016

Time : 09:40 AM MYT +0800


Service Disruption Update:

We are going to perform the Windows update to update them to latest Windows patches.
This exercise might require another reboot tonight 9:00PM MYT as needed by the Windows Update action.


Service Disruption Affects:
During the time frame, all services resides on this server will not be available.

======================

Date : 06th November 2016

Time : 08:37 AM MYT +0800

 

Service Disruption Update:
Windows Driver is loaded as well as all related Windows Setting and policy. All services is loaded and working fine now.


======================

Date : 06th November 2016

Time : 08:28 AM MYT +0800

 

Service Disruption Update:
Microsoft Windows is fixed and able to access through console. Our engineer is current fixing the Windows Driver and related setting.


======================

Date : 06th November 2016

Time : 08:16 AM MYT +0800

 

Service Disruption Update:
Microsoft Windows is failed to access and our engineer is still working on it.


======================

Date : 06th November 2016

Time : 08:06 AM MYT +0800


Service Disruption Update:
BMR process has been completed.


======================
Date : 06th November 2016

Time : 07:30 AM MYT +0800

 

Service Disruption Update:
BMR process currently running at 84.00%

We will update the news announcement with the BMR status.


=====================
Date : 06th November 2016

Time : 06:00 AM MYT +0800

 

Service Disruption Update:
BMR process currently running at 55.74%

We will update the news announcement with the BMR status.


=====================

Date : 06th November 2016

Time : 04:00 AM MYT +0800


Service Disruption Update:
BMR process currently running at 23.74%

We will update the news announcement with the BMR status.


=====================

Date: 06th November 2016

Time: 02:30 AM MYT +0800


The SSD that hold the OS data crashed and unable to boot up/ detected in the BIOS. Our engineers are proceed to replace SSD currently Bare Metal Restoration (BMR) process undergoing.


What is BMR?
Bare metal restore is a type of data recovery technique to restore our client application /user data from a backup sources.


We will provide you with the latest updates on our close monitoring and developments from time to time on BMR.


================

Date: 06th November 2016

Time: 01:00 AM MYT +0800


Service Disruption Update:

Our engineers are still working on the server. We should come back as soon as there are any new updates.


================

Dear Valued Customers,

 

Date: 05th November 2016

Time: 11:00 PM MYT +0800

ETA : N/A

 

*** Only clients hosted under this server will be affected and notify privately ***

 

Service Disruption Details:

Our monitoring system has detected the HTTP (Web) service for this server is not responding. Our technical engineers are checking and working on this.


We will perform a details check on the server and post another updates once it become available.

 

Service Disruption Affects:

During the service disruption, the HTTP (Web) service for this server will not be available.

 


Best Regards,

 

Support Team

......................................

Technical Support Department