Service Disruption - power6 103.6.196.236

Date: 23rd Nov 2016

Time: 11.00 PM MYT +0800


Service Disruption Update:

DDOS attack still ongoing and our team will remain the mitigation.


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Date: 22nd Nov 2016

Time: 3.00 PM MYT +0800


Service Disruption Update:

Our team applied changes on mitigation by applying filtering on port: 80 only.


It will affect the website access of your visitors but Incoming/outgoing email is working as usual.


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Date: 21st Nov 2016

Time: 7.30 AM MYT +0800


Service Disruption Update:

This server is still under mitigation and our team will work closely with our upstream provider on this incident.


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Date: 20th Nov 2016

Time: 3.30 AM MYT +0800


Service Disruption Update:

Our team identified incoming DDOS attack on this server and we are working with our upstream provider on the mitigation.


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Date: 19th Nov 2016
Time: 10:00 AM MYT+0800

Service Disruption Update:
Our team perform a reboot and services resumed. All services will now resume their operations smoothly without any noticeable service impact.


Thank you for your patience and have a nice day!
 
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Date: 19th Nov 2016
Time: 09:00 AM MYT+0800

Service Disruption Update:
The server was found to have kernel panic and our team currently bringing down the server to perform further inspection.

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Dear Valued Clients,


Date: 19th Nov 2016 
Time: 07:35 AM MYT+0800
ETA : 1.5 Hours

*** Only clients hosted on this Power6_my server will be affected ***


Service Disruption Details:
Our monitoring system has detected all the service for this server has not been responding. 
We will perform a details check on the server and post another updates once it become available.


Service Disruption Affects:
During the Service disruption period all services for this server will not be available.

Best Regards,
Support Team
....................................
Technical Support Department.