[COMPLETED] Service Disruption - xl-bertha [103.6.196.120]

Date: 09th Dec 2016
Time: 10:30 AM MYT+0800


Service Disruption Update:
The backup restoration process is completed. Server is up and all services on the server started responding and will now resume their operation without any noticeable service impact.


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Date: 09th Dec 2016
Time: 09:00 AM MYT +0800


Service Disruption Update:

The services restoration by our Data center team is negative and we will perform a full backup restoration on a newly setup server.


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Date: 09th Dec 2016
Time: 08:00 AM MYT +0800


Service Disruption Update:

Our team are working hard to attempt on the services recovery at the moment.


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Date: 09th Dec 2016
Time: 06:30 AM MYT +0800
ETA :  N/A


Service Disruption Update:
We are still working on the services recovery. 

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Date: 09th Dec 2016
Time: 05:00 AM MYT +0800
ETA :  N/A


Service Disruption Update:
Our team are still working on the server. We should come back as soon as there are any new updates.


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Dear Valued Clients,


Date: 09th Dec 2016
Time: 03:50 AM MYT +0800
ETA :  N/A

*** Only clients hosted on this  xl-bertha server will be affected ***


Service Disruption Details:
Our monitoring system has detected all the service for this server has not been responding.
We will perform a details check on the server and post another updates once it become available.


Service Disruption Affects:
During the Service disruption period all services for this server will not be available.


Best Regards,
Support Team
....................................
Technical Support Department.