[COMPLETED] Server Account Migration for Linux Shared Hosting - xl-bertha

Date : 25th Dec 2017
Time: 08:00 AM MYT +0800

Maintenance Update:
The scheduled task has been completed.


Dear Valued Clients,

*** Only selected clients host under xl-bertha server will be affected and notify privately ***

Date: 19th Dec 2016 - 25th Dec 2016

Weekday: 8:00PM - 6:00AM MYT (19 Dec - 23 Dec 2016)
Weekend: 12:00PM - 6:00AM MYT (24 & 25 Dec 2016)

Effected Server : xl-bertha

Migration Description:
We will migrate selected accounts which is hosted under xl-bertha to following servers :


Migration Impact:
1. During the migration, your web site and email services might be slightly interrupted.
2. The IP Address of Web/FTP and Mail server will be changed upon the completion of the migration. New server IP shall applied once the account is successfully migrated to the new server.
3. Your cPanel login, FTP accounts and Email logins, and DNS IP will remain unchanged.
4. You are advised to keep a backup of your web site on your local terminal. You may generate the backup from your cPanel.
5. If you are using third party DNS, you are advised to update the A record to IP include in our notification after the migration has been done.
Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this server upgrade exercise. Thank You!
Best Regards,
Support Team
Technical Support Department