[COMPLETED] Service Disruption - Extrange [110.4.46.113]

Date : 28th Jan 2017

Time : 04:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Services on the server started responding and will now resume their operation smoothly without any noticeable service impact.


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Date : 27th Jan 2017

Time : 05:30 AM MYT +0800
ETA  : N/A

Service Disruption update:

Our team is checking and working on this and we will perform a details check on the server and post other updates once it become available.

 

We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 10:30 PM MYT +0800
ETA  : N/A

Service Disruption update:

The restoration folders change permission is completed. But FTP service still not responding.


Our team is checking on it. We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 08:30 AM MYT +0800
ETA  : N/A

Service Disruption update:

The restoration folders change permission is completed upto domain 'Z'

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 08:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

The restoration folders change permission is completed upto domain 'V'

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 07:30 AM MYT +0800
ETA  : N/A

Service Disruption update:

The restoration folders change permission is completed upto domain 'R'

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 06:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

The restoration folders change permission is completed upto domain 'M'

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 04:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

The restoration folders change permission is completed upto domain 'L'

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 26th Jan 2017

Time : 01:50 AM MYT +0800
ETA  : N/A

Service Disruption update:

The server configuration is completed and our team is changing restoration folders permission from domain A to Z

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 25th Jan 2017

Time : 11:30 PM MYT +0800
ETA  : N/A

Service Disruption update:

Our team still working on the server configuration.

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 25th Jan 2017

Time : 10:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Our team still working on the server configuration.

 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 25th Jan 2017

Time : 09:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is completed on the server. Our team is working on the server configuration.


We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


==========================
Date : 25th Jan 2017

Time : 07:30 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 90.00upto domain 'Z' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 06:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 80.00upto domain 'V' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 05:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 70.00% upto domain 'U' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 04:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 59.00% upto domain 'T' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 03:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 47.14% upto domain 'P' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 02:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 42.51% upto domain 'P' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 01:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 41.09% upto domain 'P' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 12:00 PM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 37.29% upto domain 'P' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017

Time : 11:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 34.67% upto domain 'P' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017
Time : 10:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 22.7% upto domain 'P' and all accounts will start working after they will be restored.


==========================
Date : 25th Jan 2017

Time : 09:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 20.05% upto domain 'M' and all accounts will start working after they will be restored.


==========================
Date : 25th Jan 2017
Time : 07:30 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 20.00% upto domain 'M' and all accounts will start working after they will be restored.


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Date : 25th Jan 2017
Time : 05:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 14.00%


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Date : 25th Jan 2017
Time : 03:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 12.00%


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Date : 25th Jan 2017
Time : 01:00 AM MYT +0800
ETA  : N/A

Service Disruption update:

Current BMR process failed on the server. Our team re-initiating the restoration process with earlier date.


We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 24th Jan 2017
Time : 11:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process at 82.79%


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Date : 24th Jan 2017

Time : 10:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process at 68.60 %


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Date : 24th Jan 2017

Time : 09:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process at 58.13%


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Date : 24th Jan 2017

Time : 08:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process at 41.80%


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Date : 24th Jan 2017

Time : 07:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process at 27.20%


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Date : 24th Jan 2017

Time : 06:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is at 15.34%


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Date : 24th Jan 2017

Time : 04:50 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR process failed on the server. Our team re-initiating the restoration process with earlier date.


We shall keep the initializing process updated on this support announcement.


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Date : 24th Jan 2017

Time : 03:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is  86.49%


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Date : 24th Jan 2017

Time : 02:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is  78%


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Date : 24th Jan 2017
Time : 01:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is  58.74%


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Date : 24th Jan 2017
Time : 12:00 PM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is  42.65%


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Date : 24th Jan 2017
Time : 11:00 AM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is 27.61%


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Date : 24th Jan 2017

Time : 10:00 AM MYT +0800
ETA  : NA

Service Disruption update:

Current BMR (Bare Metal Restoration) process is 10.05%


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Dear Valued Customers,
 
***  Only clients hosted on Extrange server will be affected  ***
 
Date : 24th Jan 2017
Time : 09:00 AM MYT +0800
ETA  : NA
 
Service Disruption details :
Our team is currently running BMR (Bare Metal Restoration) process on the server.

 
Bare Metal Restoration is a full restoration of the server from the backup and it will take time for the whole restoration.


Service Disruption affects :
All services under this server will  be slow during the process.
 
The server will be under closed monitoring during this window and we shall keep the initializing process updated on this support announcement.
 
 
Best Regards,
 
Support Team
......................................
Technical Support Department