[COMPLETED] Service disruption - Jaraxxus [110.4.46.161]

Date : 6th Feb 2017
Time: 3:15 PM MYT +0800

Service Disruption Update:
All the web and FTP service has now reinstated. All the FTP user referring to the aforementioned server are required to execute an FTP password reset action to resume the FTP access.

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Date : 6th Feb 2017

Time: 01:10 PM MYT +0800

Service Disruption Update:
Web files has been synchronized, But FTP service still not responding.

Our team is checking on it. We appreciate your patience in this regards.

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Date : 6th Feb 2017

Time: 08:00 AM MYT +0800

Service Disruption Update:

Our team is working on further steps that are to be taken to complete the process. 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 6th Feb 2017
Time: 02:30 AM MYT +0800

Service Disruption Update:

Our team is working on further steps that are to be taken to complete the process. 

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 5th Feb 2017
Time: 09:30 PM MYT +0800

Service Disruption Update:

BMR (Bare Metal Restoration) process is completed on the server. Our team is working on further steps that are to be taken to complete the process.

We shall keep the initializing process updated on this support announcement. We appreciate your patience in this regards.


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Date : 5th Feb 2017

Time: 06:30 PM MYT +0800
ETA:  8 hours

Service Disruption Update:
The BMR (Bare Metal Restoration) process is currently still running on the server.

Bare Metal Restoration is a full restoration of the server from the backup and it will take time for the whole restoration.

Thanks for your kind patience.


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Date : 5th Feb 2017

Time: 03:40 PM MYT +0800
ETA:  8 hours

Service Disruption Update:
Our team is currently running BMR (Bare Metal Restoration) process on the server.

Bare Metal Restoration is a full restoration of the server from the backup and it will take time for the whole restoration.

Thanks for your kind patience.


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Date : 5th Feb 2017

Time: 07:30AM MYT +0800

Service Disruption Update:
Our engineers are still working in this regards . We should come back as soon as there are any new developments!

Thanks for your kind patience.

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Date : 4th Feb 2017
Time: 11:30PM MYT +0800

Service Disruption Update:
Our engineers are still working in this regards . We should come back as soon as there are any new developments!

Thanks for your kind patience.
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Dear Valued Clients,

Date: 4th Feb 2017
Time: 10:30PM MYT +0800
ETA : N/A

*** Only clients hosted on this Jaraxxus  server will be affected ***

Service Disruption Details:
Our monitoring system has detected HTTP service  for this server has not been responding.
We will perform a details check on the server and post another updates once it become available.

Service Disruption Affects:
During the Service disruption period all services will  not be available.


The server will be under closed monitoring during this window and we shall keep the initializing process updated on this support announcement.
 


Best Regards,


Support Team
....................................
Technical Support Department.