Schedule Migration - Cloud Virtual Machine

Dear client,


Date: 1st - 30th March 2017


Please be informed that a migration exercise has been scheduled for your cloud virtual machine from 1st March 2017 to 30th March 2017.


As part of the migration exercise, we are anticipating a couple of changes to your existing cloud virtual machine including :


• Change of IP address

A new IP will be assigned to your cloud virtual machine after the migration. This is because your current IP is only usable for the current data centre network only.


• Change of billing system login

A new billing system login will be created to replace the existing, http://cloud.exabytes.com/mypanel/.


• Managing your cloud virtual machine

Due to the change of billing system, there will also be some manageable changes in managing your cloud virtual machine. ** Please rest assured that all your data will remain intact.


• Data Center location

Your cloud virtual machine will be migrated from the current location of Cyberjaya to our AIMS Kuala Lumpur Data center.


• Enhanced of service experience

Upon your cloud virtual machine is migrated to AIMS KL, your cloud virtual machine will be protected by DDOS protection and will be running a more sophisticated and performance improvement of SSD RAID storage.


There will be an expected service interruption of 4-6 hours during the scheduled of your cloud virtual machine migration as we would need to shut down your cloud virtual machine in order to complete the data migration over to the new environment. You will be contacted separately by our support team separately via email for the actual scheduled. Please watch out your inbox!


Feel free to reach us out via server-support@exabytes.com.my for any questions that you may have for this migration.


Best regards, 


Technical team
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Technical Support Department