[COMPLETED] Service Disruption - Excalibur [110.4.46.107]

Date : 6th May 2017
Time: 5:20 PM MYT +0800


Service Disruption update:
MSSQL service has been recovered and will now resume there operation without any services imapct.
If you still facing any issue please contact support.

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Date : 6th May 2017
Time: 4:55 PM MYT +0800


Service Disruption Update:

MSSQL repair was failed. We are looking for alternative solution.


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Date : 6th May 2017
Time: 4:25 PM MYT +0800


Service Disruption Update:

Web service is recovered and we are repairing MSSQL service.


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Date : 6th May 2017
Time: 4:05 PM MYT +0800


Service Disruption Update:

The server OS is fixed and we are working on Web and MSSQL service.


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Date : 6th May 2017
Time: 3:20 PM MYT +0800


Service Disruption Update:

We have escalated this issue to technical manager for further investigation.


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Date : 6th May 2017
Time: 2:30 PM MYT +0800


Service Disruption Update:

We noticed that the server Operating System is not working as usual and we are repairing the OS.


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Date : 6th May 2017
Time: 1:20 PM MYT +0800


Service Disruption Update:

We have escalate this issue to senior engineer to have further checking.


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Date : 6th May 2017
Time: 11:14 AM MYT +0800


Service Disruption Update:

The server is successfully booted, however web and MSSQL service is not working. 


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Date : 6th May 2017
Time: 10:40 AM MYT +0800


Service Disruption Update:

During the troubleshooting, we have rebooted the server and it is loading slow and stuck in Windows start up. 


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Dear Valued Customers,

Date : 6th May 2017
Time: 09:45 AM MYT +0800
ETA  :  N/A

  *** Only client's hosted on this server Excalibur will be affected ***

 

Service Disruption Details:
Our Monitoring system found that MSSQL service for this server are not responding.

We will perform a details check on the server and post another updates once it become available.

Service Disruption Affects:
During the service disruption period, MSSQL service inside this server will not be available.


Best Regards,

Support Team

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Technical Support Department