[COMPLETED] Scheduled Server maintenance: Network Switch Relocation (B)

Date: 11th Aug 2017
Time: 10.00 PM MYT

Maintenance Update:
Batch B2 - Network Switch Relocation (B) scheduled maintenance is successfully completed on the affected servers, all services are up and will now resume their operations without any noticeable service impact.

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Date: 10th Aug 2017
Time: 9.45 PM MYT

Maintenance Update:
Batch B1 - Network Switch Relocation (B) scheduled maintenance is successfully completed on the affected servers, all services are up and will now resume their operations without any noticeable service impact.


We will update further with scheduled batches on this announcement.


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Dear Clients,

Thanks for your support to Exabytes Network.

Our team will conduct a Network Switch relocation for the entire rack that served the Shared Hosting Servers with scheduled to complete in 2 days time. Detail of affected server and description of the maintenance stated as per below.

Batch B1 Maintenance Date: 10th Aug 2017
Batch B1 Maintenance Time: 9.00 PM MYT
 
Batch B1 Affected Server :
Aggron2 110.4.46.68
Aman    103.6.199.104
Bahamut 110.4.46.112
Caladbolg       110.4.46.154
Casablanca      110.4.46.117
Davion2 110.4.46.98
Destro  110.4.46.219
Gansus  110.4.46.205
Halduron 110.4.46.193
Jerejak 110.4.46.105
Kapas   110.4.46.60
Ketam   110.4.46.97
Kusanagi        110.4.46.111
Pangkor 110.4.46.90
Payar   110.4.46.67
Perhentian      110.4.46.48
Phantom 110.4.46.63
Rawa    110.4.46.40
Redang  110.4.46.231
Sgperak 110.4.46.29
Sipadan 103.6.199.110
SMTP10  110.4.46.223
SMTP1 110.4.46.75
SMTP14 110.4.46.170
SMTP15  103.6.199.32
SMTP4 110.4.46.156
SMTP7   110.4.46.179
SMTP9   110.4.46.210
SMTPPro01       103.6.199.201
Tioman  103.6.199.102
Turalyon 110.4.46.74
Ultima  110.4.46.195


Batch B2 Maintenance Date: 11th Aug 2017
Batch B2 Maintenance Time: 9.00 PM MYT

Batch B2 Affected Server :
Allium  103.6.199.134
Anubris 110.4.46.220
Arena  110.4.46.102
Ares  110.4.46.49
Artemis 110.4.46.248
Arthas  110.4.46.204
Blazefury  110.4.46.183
Dahlia  103.6.199.135
Durendal  110.4.46.202
Empusa  103.6.199.74
Enyo  103.6.199.23
Excalibur2  110.4.46.107
Exsm15  103.6.199.118
Extrange  110.4.46.237
Garuda  110.4.46.160
Hera  103.6.199.49
Jaraxxus2  110.4.46.215
Jotun  110.4.46.211
Mimiron 110.4.46.214
Mountainking  103.6.199.130
Niniron 110.4.46.163
Osiris  110.4.46.243
Oswin 110.4.46.121
Pandaren  110.4.46.212
Pegasus 110.4.46.181
Pulau  110.4.46.57
Ragnaros  110.4.46.218
Rio  110.4.46.224
Sagitaurus  110.4.46.51
Scorpio 110.4.46.52
SMTP11  110.4.46.177
SMTP12  110.4.46.103
SMTP13  103.6.199.30
SMTP2  103.6.199.31
SMTP3  110.4.46.7
SMTP8  110.4.46.200
Tachi  110.4.46.17
Tansy  103.6.199.136
Thorim  110.4.46.227
Tiamat  110.4.46.6
Yari  110.4.46.225

 
Maintenance detail:
The maintenance process will include switching the network switch from the current facing rear side to the front face of the rack.

The maintenance process are listed below:
  1. We had prepared a temporary switch so that we can swap the cable to the temporary switch
  2. The actual switch will be unmounted and move to the front rack
  3. Start to unplug the cable
  4. Pull to the front and plug back to the actual network switch

During the process of step 3 to 4, there will be network downtime around 10~15 minutes where all of your server services will be unavailable.
We have estimated the whole process will take around 30~45 minutes to complete where the Network downtime will take around 10~15 minutes.


To verify your website or email services is hosted on above listed server. User may perform step as per below.
  1. Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
  2. Insert value "ping yourdomain.name" to grab your web service server IP and "ping mail.domain.name" to grab your mail service server IP, you may compare the output IP if it is listed under affected list. A sample of output showed as per below.

    image



Please do not hesitate to contact us by email to support@exabytes.com.my if you have any enquiries regarding this maintenance. Thank You!


Best Regards,

 

Support Team
......................................
Technical Support Department