[COMPLETED] Scheduled Server maintenance: Network Switch Relocation (B)
started a topic
7 months ago
Date: 11th Aug 2017
Time: 10.00 PM MYT
Batch B2 - Network Switch Relocation (B) scheduled maintenance is successfully completed on the affected servers, all services are up and will now resume their operations without any noticeable service impact.
Date: 10th Aug 2017
Time: 9.45 PM MYT
Batch B1 - Network Switch Relocation (B) scheduled maintenance is successfully completed on the affected servers, all services are up and will now resume their operations without any noticeable service impact.
We will update further with scheduled batches on this announcement.
Thanks for your support to Exabytes Network.
Our team will conduct a Network Switch relocation for the entire rack that served the Shared Hosting Servers with scheduled to complete in 2 days time. Detail of affected server and description of the maintenance stated as per below.
Maintenance detail: The maintenance process will include switching the network switch from the current facing rear side to the front face of the rack.
The maintenance process are listed below:
We had prepared a temporary switch so that we can swap the cable to the temporary switch
The actual switch will be unmounted and move to the front rack
Start to unplug the cable
Pull to the front and plug back to the actual network switch
During the process of step 3 to 4, there will be network downtime around 10~15 minutes where all of your server services will be unavailable. We have estimated the whole process will take around 30~45 minutes to complete where the Network downtime will take around 10~15 minutes.
To verify your website or email services is hosted on above listed server. User may perform step as per below.
Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
Insert value "ping yourdomain.name" to grab your web service server IP and "ping mail.domain.name" to grab your mail service server IP, you may compare the output IP if it is listed under affected list. A sample of output showed as per below.
Please do not hesitate to contact us by email to email@example.com if you have any enquiries regarding this maintenance. Thank You!
Support Team ...................................... Technical Support Department