[COMPLETED] Service Disruption - Cloud MY03 SAN ( Storage Area Network ) issue

Date : 16th Aug 2017

Time : 07.00 AM MYT


Service Disruption update:

All services will now resume their operation without any noticeable service impact.


Thank you for your patience!


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Date : 16th Aug 2017

Time : 06.30 AM MYT

ETA : N/A


Service Disruption update:

The data rebalance process (performance tuning) is completed successfully on the SAN system.


Our team is checking all VM now to ensure they are boot up correctly. We will update further with once the checking is done.

 

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Date : 16th Aug 2017

Time : 02.10 AM MYT

ETA : N/A


Service Disruption update:

The data rebalance process (performance tuning) is still running since 6 PM till now on the SAN system and yet to complete because the San storage disk performance is low.


Our team is still working closely to correct the issue.


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Date : 15th Aug 2017
Time : 6:00 PM MYT

ETA : N/A


Service Disruption update:

Our team is executing data rebalance process on the SAN system.


Our team is still working closely to correct the issue.


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Date : 15th Aug 2017
Time : 3:30 PM MYT

ETA : N/A


Service Disruption update:

All the servers has been powered up but we detect the Storage I/O performance still slow.


Our team is still working closely to correct the issue.


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Date : 15th Aug 2017
Time : 10:00 AM MYT

ETA : N/A


*** Only client's server hosted under Cloud MY03 servers will be affected ***


Service Disruption Details:
Our team have detected issue with SAN storage for Cloud servers.


We will perform a details check on this and post further updates once it become available.


Service Disruption Affects:
During the service disruption all servers under Cloud MY03 will not be available.


Best Regards,


Support Team
......................................
Technical Support Department