[COMPLETED] Service Disruption - msv28 node affected servers

Date: 1st Oct 2017

Time: 6:15 AM MYT +0800

Services Disruption Update:

The disk error has been resolved. All services for the affected servers started responding and will resume their operations without any noticeable service impact.


Dear Valued Customers,

Date: 1st Oct 2017

Time: 3:20 AM MYT +0800


*** Only clients hosted under msv28 node servers will be affected ***


Affected servers list:

msv28-mango []

msv28-papaya []

msv28-sh-booklice []

msv28-sh-sinrich []

msv28-watermelon []

Services Disruption Details:

Our monitoring system has detected all the services for the affected servers are not responding. Our concerned engineers have checked and detected that unexpected disk error has occurred.


We will perform a details check on the servers and post another updates once it become available.


Services Disruption Affects:

During the service disruption period, all services for the affected severs will not be available at the mean time and we're sorry for the inconveniences encountered.



Best Regards,


Support Team


Technical Support Department