Date: 12th May 2018
Time: 12.15 AM MYT GMT +0800
Scheduled hardware maintenance the Linux Shared Network Firewall Power Point switched has been completed before aforementioned time, as there was faulty switch and it has been replaced, causing the linux servers the network issue.
Dear Valued Clients,
*** Only Exabytes MY clients hosted on LINUX shared servers will be affected ***
Date: 11th May 2018
Time: 11.45 PM MYT GMT +0800
ETA : 30 minutes
Affected IP ranged: 110.4.45.xxx, 103.6.196.xxx & 103.6.198.xxx
Our team will perform a Linux Shared Network Switch Power Point switching from Source B to Source A at the above date/time for a preparation of Power Maintenance in May 2018.
This maintenance process will include switching the Network Switch from the current Source B to Source A.
During the process, there will be network downtime around 30 minutes where all of your server services will be unavailable.
To verify your website or email services is hosted on above listed server.
User may perform step as per below.
1. Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
2. Insert value "ping yourdomain.name" to grab your web service server IP and "ping mail.domain.name" to grab your mail service server IP, you may compare the output IP if it is listed under affected list. A sample of output showed as per below.
Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise.
Technical Support Department