Grow Your Business Online.
Submit a ticket My Tickets
Welcome
Login  Sign up

[COMPLETED] Scheduled maintenance - VPS Security Update: MDS


Maintenance update:
All affected servers are up now, All services will now resume their operation without any noticeable services impact.

===================
Dear Valued Customers,


**Only clients subscribed SSD Linux VPS service and match with the nodeid will experience service disruption**


Start: 1st June 2019, 8.00 PM MYT
End: 1st June 2019, 11.59 PM MYT
ETA:  30 mins for each server


Maintenance details:

As refer to the following Security announcement by Red Hat:

https://access.redhat.com/security/vulnerabilities/mds


What is MDS?

MDS (Microarchitectural Data Sampling) is a CPU side vulnerability. It is a significant security vulnerability that affects cloud providers with multi-tenant environments.


Our team will perform scheduled security update for the following servers:


SSDVPS01   with label nodeid   19
SSDVPS02 with label nodeid 30
SSDVPS03 with label nodeid 21
SSDVPS04 with label nodeid 22
SSDVPS05 with label nodeid 23
SSDVPS06 with label nodeid 25
SSDVPS07 with label nodeid 26
SSDVPS08 with label nodeid 28
SSDVPS09 with label nodeid 29

SSDVPS10 with label nodeid   31
SSDVPS11 with label nodeid 32
SSDVPS12 with label nodeid 33
SSDVPS13 with label nodeid 34
SSDVPS14 with label nodeid 35
SSDVPS15 with label nodeid 36
SSDVPS16 with label nodeid 37
SSDVPS17 with label nodeid 41
SSDVPS18 with label nodeid 42

SSDVPS19 with label nodeid 43
SSDVPS20 with label nodeid 44
SSDVPS21 with label nodeid 45
SSDVPS22 with label nodeid 46

SSDVPS23 with label nodeid 47
SSDVPS24 with label nodeid 48
SSDVPS25 with label nodeid 49

SSDVPS26 with label nodeid 51
SSDVPS27 with label nodeid 52
SSDVPS28 with label nodeid 53

SSDVPS29 with label nodeid 54
SSDVPS30 with label nodeid 55


Maintenance affects:
All services will be temporarily inaccessible during our reboot to apply new update.


How to check if your administrate virtual machine host under the affected server list?

In order to verify your operation virtual machine under the affected range, may refer to the step below.

  1. Login to client area login portal via portal (https://billing.exabytes.com.my/mypanel/clientarea.php

  2. Proceed to click on "Services" > "My Services" from the drop down option list. 

  3. Select and click on your active VPS service that intended to verify.

  4. Under the load out result, click on "Additional Information" tab. 

  5. The "nodeid" with the reference number shall turn up on your screen. 

  6. Verify if the nodeid exists under above affected list. If the number match, that implies your administrate virtual machine are under the  scheduled  maintenance list and disruption shall expect while the maintenance window kick start.


REMINDER:

For VPS client, kindly apply the following command to update the patch
==========================
# yum clean all ; yum update kernel
=========================
Server reboot is recommended after applying it.


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise. 


Support Team

......................................
Technical Support Department