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[COMPLETED] Scheduled Maintenance - Enterprise Firewall Update

Date: 2nd June 2019
Time: 11.00 AM MYT 


Maintenance Updates:

Scheduled maintenance the Firewall update to enhance our security environment on the affected VM IP ranged: 103.13.120.0/24 has been completed. All server services will now resume their operations smoothly without any noticeable service impact.


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Dear Valued Clients,

Date: 1st June 2019
Time: 10.00 PM MYT
ETA : 30 minutes

Affected VM IP ranged: 103.13.120.0/24


Maintenance Details:
Our team will perform a Firewall update to enhance our security environment.


Maintenance Affects:

During the process, there will be network downtime around 30 minutes where all of your server services will be unavailable.

To verify your website or email services is hosted on above listed server.

User may perform step as per below.

  1. Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
  2. Insert   value "ping yourdomain.name" to grab your web service server IP and   "ping mail.domain.name" to grab your mail service server IP, you may   compare the output IP if it is listed under affected list. 
  3. A sample of output showed as per below.

image


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise. 


Thank You!


Best regards,

Technical team
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Technical Support Department