Date: 3rd Jun 2019
Time: 11.10 PM MYT
Hardware health maintenance has been completed, all service will now resume their operation without any noticeable service impact.
Dear Valued Customers,
**Only clients subscribed SSD Linux VPS service and match with the nodeid will experience service disruption**
Date: 3rd Jun 2019
Time: 10.00 PM MYT
ETA: 1 Hour
SSDVPS32 with label nodeid 39
To continuously retain optimum service for our valuable clients and cater the future hosting needs, we will schedule perform a hardware health maintenance on the above propose date and time.
During the maintenance time frame, All services will be temporarily inaccessible during our reboot until it is complete.
How to check if your administrate virtual machine host under the affected server list?
In order to verify your operation virtual machine under the affected range, may refer to the step below.
Login to client area login portal via portal (https://billing.exabytes.com.my/mypanel/clientarea.php)
Proceed to click on "Services" > "My Services" from the drop down option list.
Select and click on your active VPS service that intended to verify.
Under the load out result, click on "Additional Information" tab.
The "nodeid" with the reference number shall turn up on your screen.
Verify if the nodeid exists under above affected list. If the number match, that implies your administrate virtual machine are under the scheduled maintenance list and disruption shall expect while the maintenance window kick start.
For VPS client, kindly apply the following command to update the patch
# yum clean all ; yum update kernel
Server reboot is recommended after applying it.
Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise.
Technical Support Department