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[COMPLETED] Scheduled Maintenance - Enterprise Firewall Update

Date: 17th June 2019
Time: 10.10 PM MYT


Maintenance Update:  

Scheduled maintenance for Firewall update to enhance our security environment for alloted VM range has been completed.    

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Dear Valued Clients,

Date: 17th June 2019
Time: 10.00 PM MYT
ETA : 10 minutes

Affected VM IP ranged: 103.13.120.0/24


Maintenance Details:
Our team will perform a Firewall update to enhance our security environment.


Maintenance Affects:

There will be no downtime or interruption for this maintenance.

To verify your website or email services is hosted on above listed server.

User may perform step as per below.

  1. Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
  2. Insert    value "ping yourdomain.name" to grab your web service server IP and    "ping mail.domain.name" to grab your mail service server IP, you may    compare the output IP if it is listed under affected list. 
  3. A sample of output showed as per below.

image


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise. 


Thank You!


Best regards,

Technical team
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Technical Support Department