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[COMPLETED] Scheduled maintenance - Selected SSD Linux VPS

Date: 18th June 2019

Time: 1.50 PM MYT


Maintenance update:

Services resumed and we will continue monitor on it.


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Date: 18th June 2019

Time: 1.00 PM MYT


Maintenance update:

Our team will take down the server to perform an emergency maintenance now.


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Dear Valued Customers,


**Only clients subscribed  service with label nodeid 35 will be affected**


Date: 18th June 2019

Time: 7.00 PM MYT
ETA:  1 hr


Maintenance details:
Our team will perform scheduled hardware maintenance for the following server to tackle the recent host keep unexpected reboot issue.


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SSDVPS14 with label nodeid 35

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Maintenance affects:
All services will be temporarily inaccessible during maintenance period.


How to check if your administrate virtual machine host under the affected server list?

In order to verify your operation virtual machine under the affected range, may refer to the step below.

  1. Login to client area login portal via portal (https://billing.exabytes.com.my/mypanel/clientarea.php

  2. Proceed to click on "Services" > "My Services" from the drop down option list. 

  3. Select and click on your active VPS service that intended to verify.

  4. Under the load out result, click on "Additional Information" tab. 

  5. The "nodeid" with the reference number shall turn up on your screen. 

  6. Verify if the nodeid exists under above affected list. If the number match, that implies your administrate virtual machine are under the  scheduled  maintenance list and disruption shall expect while the maintenance window kick start.


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise. 


Support Team

......................................
Technical Support Department