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[COMPLETED] Scheduled Server Maintenance - SSDVPS32 with label nodeid 39

Date: 4th Sept 2019
Time: 10.45 PM MYT


Maintenance Update:

Hardware swap maintenance has been completed all VM will now resume their operation without any noticeable service impact.


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Dear Valued Customers,


**Only SSD Linux VPS clients match with the nodeid will be affected**


Date: 4th Sept 2019
Time: 10.00 PM MYT
ETA:  1 Hour


Affected server:
SSDVPS32 with label nodeid 39


Maintenance details:

Our team will swap back the repaired hardware due to the following services disruption:

https://support.exabytes.com.my/en/support/discussions/topics/14000014176


Maintenance affects:
During the maintenance time frame, All services will be temporarily inaccessible during our reboot until it is complete.  


How to check if your administrate VM host under the affected server list?


In order to verify your operation virtual machine under the affected range, may refer to the step below.

  1. Login to client area login portal via portal (https://billing.exabytes.com.my/mypanel/clientarea.php

  2. Proceed to click on "Services" > "My Services" from the drop down option list. 

  3. Select and click on your active VPS service that intended to verify.

  4. Under the load out result, click on "Additional Information" tab. 

  5. The "nodeid" with the reference number shall turn up on your screen. 

  6. Verify  if the nodeid exists under above affected list. If the number match,  that implies your administrate virtual machine are under the  scheduled maintenance list and disruption shall expect while the maintenance window kick start.


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise. 


Support Team

......................................
Technical Support Department