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[COMPLETED] Scheduled Server Maintenance - Selected SSD Linux VPS

Date: 16th June 2020
Time: 12:10 AM MYT


Maintenance update :

Scheduled Server hardware maintenance has been completed on the affected servers.


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Date: 15th June 2020
Time: 10:00 PM MYT


Maintenance update :

Server hardware maintenance will be executed on date and time above.  We apologize for any inconvenience caused.  


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Date: 12th June 2020
Time: 10:13 PM MYT


Maintenance update :

Server hardware maintenance is postponed and we have rescheduled the maintenance to be executed and will soon update rescheduled date and time.  We apologize for any inconvenience caused.  


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Dear Valued Customers,

Date : 12th june 2020
Time : 9:00 PM MYT
ETA: 2 hour


******Only clients subscribed SSD Linux VPS service and match with the nodeid 30, 35 and 36 will experience service disruption***


Affected Server :

SSDVPS02 with label nodeid 30
SSDVPS14 with label nodeid 35
SSDVPS15 with label nodeid 36

Maintenance Details :
To continuously retain optimum service for our valuable clients and cater the future hosting needs, we will schedule server hardware maintenance on the above propose date.


Maintenance Affects :
During the maintenance time frame, All affected virtual machine shall remain inaccessible.

How to check if your administrate virtual machine host under the affected server list?

In order to verify your operation virtual machine under the affected range, may refer to the step below.
1. Login to client area login portal via portal (https://billing.exabytes.com.my/mypanel/clientarea.php)
2. Proceed to click on "Services" > "My Services" from the drop down option list.
3. Select and click on your active VPS service that intended to verify.
4. Under the load out result, click on "Additional Information" tab.
5. The "nodeid" with the reference number shall turn up on your screen.
6. Verify if the nodeid exists under above affected list. If the number match, that implies your administrate virtual machine are under the scheduled maintenance list and disruption shall expect while the maintenance window kick start.


If you have any difficulties, please do not hesitate to contact our 24x7 technical support team (Department: Technical Support (Dedicated Server / VPS / Cloud / Colocation ) by submitting a ticket at (https://support.exabytes.com.my/support/tickets/new).



Best Regards,


Support Team

......................................

Technical Support Department