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[COMPLETED] Services Disruption - Selected Linux Shared Servers

Date : 04th Jan 2019

Time : 11:50 AM MYT


Service Disruption Update:

The Bare metal restoration (BMR) process is completed. The sever is up and services on the server will now resume their operation without any noticeable service impact.


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Date : 04th Jan 2019

Time : 11:00 AM MYT


Service Disruption Update:
BMR process currently running at 79.96%

We will update the announcement with the BMR status.


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Date : 04th Jan 2019

Time : 10:00 AM MYT


Service Disruption Update:
BMR process currently running at 63.77%

We will update the announcement with the BMR status.


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Date : 04th Jan 2019

Time : 09:00 AM MYT


Service Disruption Update:
BMR process currently running at 55.39%

We will update the announcement with the BMR status.


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Date : 04th Jan 2019

Time : 08:00 AM MYT


Service Disruption Update:
BMR process currently running at 44.73%

We will update the announcement with the BMR status.


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Date : 04th Jan 2019

Time : 06:00 AM MYT


Service Disruption Update:
BMR process currently running at 38.40%

We will update the announcement with the BMR status.


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Date : 04th Jan 2019

Time : 02:00 AM MYT


Service Disruption Update:
BMR process currently running at 15.74%

We will update the announcement with the BMR status.


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Date : 03rd Jan 2019
Time : 11:42 PM MYT


Service Disruption Update:
All affected servers except server msv40-sh-snakefly - 103.6.198.22 are up, and their services are responding and will now resume their operations smoothly without any noticeable service impact.

Currently our engineers are now working this Bare Metal Restoration (BMR) process on the server - msv40-sh-snakefly

What is BMR?
Bare metal restore is a type of data recovery technique to restore our client application / user data from a backup sources.

We will provide you with the latest updates on our close monitoring and developments from time to time.


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Dear Valued Customers,

 

Date : 03rd Jan 2019

Time : 09:30 PM MYT

ETA : NA

 

*** Only client's hosting services hosted on the below-affected servers will be affected ***

 

Affected Servers:

msv40-sh-cicadas - 103.6.198.51
msv40-sh-snakefly - 103.6.198.22
msv40-trunks - 103.6.198.228
msv40-vegeta - 110.4.45.41

zygentoma - 103.6.198.101


Service Disruption Details:

Our Monitoring system found that all services for these servers are not responding.


We will perform a details check on the server and post another updates once it become available.

 

Service Disruption Affects:

During the service disruption period, all services inside these servers will not be available.

 

Best Regards,

 

Support Team
 ......................................

Technical Support Department