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[CANCELLED ] Scheduled Server Maintenance - Selected Windows servers (Katana Cluster)

Date: 28th Jun 2018
Time: 7:00PM MYT

Maintenance Update:
After performing disk rebuild its working in optimal state.

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Dear Valued Clients, 

 

Date: 28th Jun 2018

Time: 8:00PM MYT

ETA : 4 hours 

 

 *** Only clients Web, Control panel or MSSQL connect on the following servers will be affected ***


Affected Web servers:

Jarraxus 110.4.46.161

Tachi 103.6.199.46

Pulau 103.6.199.100 (Control Panel)


Affected MSSQL server:

Excalibur 110.4.46.107


Maintenance Details: 

The above servers were found degraded and hard-disk replacement action needed to arrange on aforementioned date / time. 


There is RAID rebuild arrangement after replacement action, significant slowness on server performance during rebuild process will be expected. 

 

What is RAID? 

RAID is the abbreviation for Redundant Array of Independent Disks, a category of disk drives that employ two or more drives in combination for fault tolerance and performance. 


RAID disk drives are used frequently on servers but aren't generally necessary for personal computers. 


To verify your website services or control panel is hosted on above listed server.

User may perform step as per below.

  1. Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
  2. Insert  value "ping www.yourdomain.com" to grab your web service server IP or "ping cp.yourdomain.com" to grab your control panel IP, you may compare the output IP if it is listed under affected list. 


Maintenance Affects:

Web, Control Panel and MSSQL service under aforementioned server will not available during the maintenance period but mail services is running as usual.


Best regards, 

 

Technical team 

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Technical Support Department