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[COMPLETED] Scheduled Hardware Maintenance - Swap Firewall

Date: 3rd May 2019
Time: 11.46 PM MYT 


Maintenance Updates: 

Scheduled Windows Shared Network Firewall swap to enhance our security environment maintenance is completed on the Windows shared servers under affected IP range.


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Dear Valued Clients,

 
*** Only Exabytes MY clients hosted on Windows shared servers will be affected ***

Date: 3rd May 2019
Time: 11.00 PM MYT
ETA : 15 minutes

Affected IP ranged: 110.4.46.xxx & 103.6.199.xxx


Maintenance Details:
Our team will perform a Windows Shared Network Firewall swap to enhance our security environment.


Maintenance Affects:

During the process, there will be network downtime around 15 minutes where all of your server services will be unavailable.

To verify your website or email services is hosted on above listed server.

User may perform step as per below.

  1. Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.
  2. Insert  value "ping yourdomain.name" to grab your web service server IP and  "ping mail.domain.name" to grab your mail service server IP, you may  compare the output IP if it is listed under affected list. 
  3. A sample of output showed as per below.

image


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.exabytes.com.my if you have any enquiries regarding this maintenance exercise. 


Thank You!


Best regards,

Technical team
---------------------
Technical Support Department

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