Announcement - Malaysia nationwide under movement control order

Dear Valued Customers,


Malaysia Prime Minister announced Malaysia will be under a nationwide movement control.


Starting March 18th, all Exabytes Malaysia employees will be working from home, full-time until further notice.


All walk-in visit to our company has been suspended until further notice.


Our team already have the systems, policies and procedures in place to transition to this working environment without any interruption in our day-to-day operation.


You can call us at 04-6097888 during business hour, and our Exabytes Technical Support will still be working 24×7 to assist you via Live Chat from our website, Email through our Support Portal at https://support.exabytes.my


For Server Colocation Customers:
You may still schedule a visit to our Data Center via helpdesk if need with the following conditions:

  • No recent (14 days) traveling abroad record
  • No recent contact to COVID-19 suspects
  • Declare your health condition, and wear a surgical mask.

Data Center visit request must be sent 30 minutes earlier.


Do contact us if you would like us to perform a quick remote hand troubleshooting or server reboot during this time since it is better to avoid traveling now.


Thank you all for being Exabytes customers and we wish you and your families the absolute best during this difficult time, stay safe.


Thank You!


Best Regards,


............................

Exabytes Network


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