Announcement: Network Connectivity Issue for Unifi users

Dear Clients,

We are aware that certain Unifi users may be experiencing difficulties connecting to our Kuala Lumpur Data Center network. So far, the reported cases are mainly from the Northern region. Affected users have confirmed that the issue does not occur when using other ISPs such as Maxis or their mobile network as hotspots.

Our team is monitoring the situation closely and will provide updates as soon as more information is available. If you are affected, please submit a case using an alternative email address and share your IPv4 address by following the steps in the link below:

https://support.exabytes.com.my/en/support/solutions/articles/14000108109-how-do-i-check-my-ipv4-address-

Thank you for your understanding and cooperation.

Warm regards,
Exabytes Team