[COMPLETED] Services Disruption - Carnotaurus 103.6.196.63

Date: 30th Sept 2016
Time: 4:40 PM MYT +0800

 Service Disruption Update:

All services on the server has started responding and will now resume their operation without any noticeable service impact.

Thank you for your patience and have a nice day! 

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Dear Valued Customers,

 
Date: 30th Sept 2016
Time: 3:45 PM MYT +0800

Service Disruption update:

Our team identified that it is MySQL overload that lead to the incident.

The services is stable now and we will keep monitor it in next 30 minutes.

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Dear Valued Customers,

 
Date: 30th Sept 2016
Time: 2:45 PM MYT +0800

Service Disruption update:

Our team find out the server is in high load and all services is not available at the moment.

We are working on the server closely.

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Dear Valued Customers,

 
Date: 30th Sept 2016
Time: 2:30PM MYT +0800
ETA  : N/A
 
* * * Only clients hosted on this server: Carnotaurus will be affected  ***

Service Disruption Details:
Our monitoring system has detected that SMTP service for this server is not responding.

We will perform a details check on the server and post another updates once it become available.

Service Disruption Affects:
During the service disruption period SMTP service will not be available. Web and other mail services such as POP/IMAP is running as usual.
 

Best Regards,
 
Support Team
......................................
Technical Support Department