Grow Your Business Online.
Submit a ticket My Tickets
欢迎回来
登录  注册

[COMPLETED] Scheduled Server Maintenance - Backup service patching

Date: 15th Sep 2017

Time: 10:45 PM MYT +0800

Maintenance Update:

Batch C: As per scheduled Backup service patching maintenance is completed on all affected servers. All services on all servers will now resume their operation without any noticeable service impact. 
 

=================


Date: 14th Sep 2017

Time: 10:20 PM MYT +0800

Maintenance Update:

Batch B: As per scheduled Backup service patching maintenance is completed on all affected servers. All services on all servers will now resume their operation without any noticeable service impact. 
 

=================


Date: 13th Sep 2017

Time: 11:30 PM MYT +0800


Maintenance Update:

Batch A: As per scheduled Backup service patching maintenance is completed on all affected servers. All services on all servers will now resume their operation without any noticeable service impact.

=================


Dear Valued Clients,


*** Only client's email services hosted on following mail server will be affected ***


Batch A

Date: 13th Sep 2017

Time: 10:00 PM MYT +0800

ETA : 30 mins per server


Affected servers:

smtp1.mschosting.com 110.4.46.75

smtp2.mschosting.com 103.6.199.31

smtp3.mschosting.com 110.4.46.7

smtp4.mschosting.com 110.4.46.156

bahamut.mschosting.com 110.4.46.112


Batch B

Date: 14th Sep 2017

Time: 10:00 PM MYT +0800

ETA : 30 mins per server


Affected servers:

smtp7.mschosting.com 110.4.46.179

smtp8.mschosting.com 110.4.46.200

smtp9.mschosting.com 110.4.46.210

smtp10.mschosting.com 110.4.46.223

smtppro01.mschosting.com 103.6.199.201


Batch C

Date: 15th Sep 2017

Time: 10:00 PM MYT +0800

ETA : 30 mins per server


Affected servers:

smtp11.mschosting.com 110.4.46.177

smtp12.mschosting.com 110.4.46.103

smtp13.mschosting.com 103.6.199.30

smtp14.mschosting.com 110.4.46.170

smtp15.mschosting.com 103.6.199.32


Server Maintenance Details:

We have arranged minor backup service patching on aforementioned date/time.


Server Maintenance Affects:

During the maintenance time frame, mail service will not be available until it's complete but web and database service run as usual.


To verify your email services is hosted on above listed server. User may perform step as per below.

Open "command prompt" from the windows program or simply type "cmd" under program list to locate the command prompt.

Insert value "ping mail.yourdomain.com" to grab your mail service server IP, you may compare the output IP if it is listed under affected list.


Reference:

https://support.exabytes.com.my/en/support/solutions/articles/14000047914-how-to-use-ping-command


Please do not hesitate to contact us by email to support@exabytes.com.my if you have any enquiries regarding this maintenance. Thank You!


Best Regards,


Support Team

......................................

Technical Support Department