[COMPLETED] Scheduled Server Maintenance - rawpen []

Date: 18th Sep 2018

Time: 11:45 PM MYT +0800

Maintenance Update:

Hard-disk replacement action accomplished on the server, all services will now resume their operation without any noticeable services impact.


Dear Valued Clients,

Date: 18th Sep 2018

Time: 11:00 PM MYT +0800

ETA : 1 hour

*** Only clients hosted on rawpen [] server will be affected ***

Maintenance Details:

One of our shared hosting server harddisk were found degraded and harddisk replacement action needed to arrange.

There is RAID rebuild arrangement after replacement action, significant slowness on server performance during rebuild process will be expected. We expect the RAID rebuild will be completed in the range of 24-48 hours of range once the disk has been replaced.

What is RAID?

Raid Short for Redundant Array of Independent (or Inexpensive) Disks, a category of disk drives that employ two or more drives in combination for fault tolerance and performance. RAID disk drives are used frequently on servers but aren't generally necessary for personal computers.

The server will be under closed monitoring during this window and we shall keep the rebuild progress updated on this support announcement.

Maintenance Affects:

All services under aforementioned server will not available during maintenance period.

Best regards,

Technical team


Technical Support Department