[COMPLETED] Service Disruption - Phantom (110.4.46.63)
Date : 06th Jun 2016
Time : 02:00 AM MYT +0800
Service Disruption Update:
BMR process completed successfully. Services resume back to normal.
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Date : 06th Jun 2016
Time : 01:45 AM MYT +0800
ETA : 2 hours
Service Disruption Update:
BMR process currently running at 64%
We will update the news announcement with the BMR status.
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Date : 06th Jun 2016
Time : 01:00 AM MYT +0800
ETA : 2 hours
Service Disruption Update:
BMR process currently running at 35.74%
We will update the news announcement with the BMR status.
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Date : 06th Jun 2016
Time : 12:15 AM MYT +0800
ETA : 2 hours
Service Disruption Update:
The SSD that hold the OS data crashed and unable to boot up/ detected in the BIOS. Our engineers are proceed to replace SSD currently Bare Metal Restoration (BMR) process undergoing.
What is BMR?
Bare metal restore is a type of data recovery technique to restore our client application / user data from a backup sources.
We will provide you with the latest updates on our close monitoring and developments from time to time on BMR.
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Date : 05th Jun 2016
Time : 09:00 PM MYT +0800Service Disruption Update:
Our engineers are still working on the server. We should come back as soon as there are any new updates.
Thanks for your kind patience.
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Dear Valued Customers,
Date : 05th Jun 2016
Time : 07:00 PM MYT +0800
ETA : N/A
*** Only client's email services hosted on this server Phantom (110.4.46.63) will be affected ***
Service Disruption Details:
Our Monitoring system found that all mail services for this server are not responding.
We will perform a details check on the server and post another updates once it become available.
Service Disruption Effects:
During the service disruption period, IMAP, SMTP, POP3 and Webmail services inside this server will not be available.
Best Regards,
Support Team
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Technical Support Department
