[COMPLETED] Scheduled Server Maintenance - Kernel Update

Date: 16th Sep 2017

Time: 10:15 PM MYT +0800

Maintenance Update:

Batch B: As per scheduled Kernel Update maintenance is completed on all affected servers. All services on all servers will now resume their operation without any noticeable service impact. 

==========================

Date: 15th Sep 2017

Time: 10:35 PM MYT +0800

Maintenance Update:

Batch A: As per scheduled Kernel Update maintenance is completed on all affected servers. All services on all servers will now resume their operation without any noticeable service impact. 

==========================

Dear Valued Customers,

*** Only clients subscribed SSD Linux VPS service and match with the nodeid will experience service disruption ***

==========================
Maintenance Description:
==========================
To retain the optimum performance on our provide services, we will schedule to perform Kernel update on server listed below. This maintenance will segregate into two batches to accomplish.

Detail of this maintenance may refer to below.

------------------------------------------------------------

Batch A Date : 15th Sep 2017
Batch A Time : 9:00PM MYT
ETA : 4 hours

Batch A Affected Server :
SSDVPS01   with label nodeid   19
SSDVPS02   with label nodeid   30
SSDVPS03   with label nodeid   21
SSDVPS04   with label nodeid   22
SSDVPS05   with label nodeid   23
SSDVPS06   with label nodeid   25
SSDVPS07   with label nodeid   26
SSDVPS08   with label nodeid   28
SSDVPS09   with label nodeid   29

Batch B Date : 16th Sep 2017
Batch B Time : 9:00PM MYT
ETA : 4 hours

Batch B Affected Server :
SSDVPS10   with label nodeid   31
SSDVPS11   with label nodeid   32
SSDVPS12   with label nodeid   33
SSDVPS13   with label nodeid   34
SSDVPS14   with label nodeid   35
SSDVPS15   with label nodeid   36
SSDVPS16   with label nodeid   37
SSDVPS17   with label nodeid   41
SSDVPS18   with label nodeid   42
------------------------------------------------------------

==========================
Maintenance Affects:
==========================

Reboot action are require to execute during the maintenance process. Thus, all virtual machine host under aforementioned server will not available during maintenance windows 


How to check if your administrate virtual machine host under the affected server list?

In order to verify your operation virtual machine under the affected range, may refer to the step below.

1. Login to client area login portal via portal (https://billing.exabytes.com.my/mypanel/clientarea.php)
2. Proceed to click on "Services" > "My Services" from the drop down option list.
3. Select and click on your active VPS service that intended to verify.
   
4. Under the load out result, click on "Additional Information" tab.
5. The "nodeid" with the reference number shall turn up on your screen.
6. Verify if the nodeid exists under above affected list. If the number match, that implies your administrate virtual machine are under the scheduled maintenance list and disruption shall expect while the maintenance window kick start.
   

Should you have any difficulties, please do not hesitate to contact our 24x7 technical support team (Department: Technical Support (Dedicated Server / VPS / Cloud / Colocation ) by submitting a ticket at (https://support.exabytes.com.my/support/tickets/new).

Best Regards,

Support Team
......................................
Technical Support Department