[COMPLETED] Service Disruption -soto.mschosting.com [110.4.45.198]

Date: 13th Nov 2019
Time: 11:20PM MYT 

Service Disruption Update:

BMR process has been completed. Server is up and all services are responding and will now resume their operations smoothly without any noticeable service impact.

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Dear Valued Customers,

*** Only clients hosted on soto.mschosting.com server will be affected ***

Date: 13th Nov 2019
Time: 10:00 PM MYT
ETA : N/A

Service Disruption details:

The server is down after an urgent FSCK and our team is currently running BMR (Bare Metal Restoration) process on the server.

What is BMR (Bare Metal Restoration)?

It is a full restoration of the server from the backup and it will take time for the whole restoration.

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Date : 13th Nov 2019
Time : 9:00 PM MYT
ETA : N/A

Some of the partition on the server were found symptom of file system errors. 

We have scheduled to bring down server for file system check (FSCK) immediately to avoid further impact.

What is FSCK?
FSCK is used to check and optionally repair one or more Linux file systems

Server Maintenance Affects:
During the maintenance time frame, all services will not be available until its complete.

Best Regards,

Support Team

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Technical Support Department