[COMPLETE] Announcement: Scheduled Network Switch Upgrading

Dear Clients,

Our team will conduct a Network Switch upgrading for the selected racks that served the Shared Hosting Servers, VPS, Dedicated server and Colocation. 

Maintenance Start date: 3rd July 2021
Maintenance End date: 31st July 2021

Maintenance detail:
The maintenance process will include switching the network switch from the current facing rear side to the front face of the rack.

The maintenance process are listed below:

1. We had prepared a temporary switch so that we can swap the cable to the temporary switch
2. The actual switch will be unmounted and move to the front rack
3. Start to unplug the cable
4. Pull to the front and plug back to the actual network switch

During the process of step 3 to 4, there will be network downtime around 10~15 minutes where all of your server services will be unavailable.

We have estimated the whole process will take around 2 hours to complete where the Network downtime will take around 10~15 minutes for each server.

Separate announcements will be sent out to keep our valued clients informed with the detailed information, such as the actual date and time of migration.

IMPORTANT NOTE: 

To receive the latest updates from us, please ensure your contact details in our Client Billing System (billing.exabytes.my) are up to date.

Please do not hesitate to contact us by email to [email protected] if you have any enquiries regarding this maintenance. Thank You!

Best Regards,

Support Team
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Technical Support Department