I am a 1&1 customer. How do I get support for Cloudflare?

Esther Chia

Modified on: Tue, 21 Apr, 2020 at 12:56 PM

If you host your website with 1&1, there are two possible support paths, depending on how you signed up

for Cloudflare:

If you signed up for Cloudflare directly at https://www.cloudflare.com - where you would typically be using Cloudflare's authoritative nameservers for DNS - you can get support as usual by creating a support ticket.
If you signed up for Cloudflare within 1&1's control panel on their website, 1&1 requires that you contact them for support of your Cloudflare service. 1&1 also requires that all account management must be done in the 1&1 control panel (so, there is no option to log in via Cloudflare.com). You can contact 1&1 support via: