If you encounter an error message while attempting to access your website, cPanel, webmail, or Smartermail, it is likely because your IP address has been blocked by the server firewall.
A firewall serves as a security mechanism that filters traffic, enabling the server to prevent unauthorized or harmful access.
Certain actions, such as multiple login attempts with incorrect credentials, can trigger the firewall rules, resulting in the blocking of your IP address.
The following article explains how to determine if your IP address has been blocked.
a) cPanel Linux Hosting
If your IP address is blocked while trying to reach your website, cPanel, or webmail, the page will take a long time to respond, eventually leading to a time-out error as shown below.
b) Smartermail Windows Hosting
If your IP address is blocked while attempting to access Smartermail (with valid credentials), the page will respond with an error message as below.
What steps should you take in response to the above error message?
1) Attempt to connect to cPanel/Webmail/Smartermail using a different IP address.
If you are able to access the website from another device with a different connection, it indicates that your IP address has likely been blocked.
2) Check your local IP at https://whatismyipaddress.com/ and send the details to us via email at support@exabytes.my (MY region), support@exabytes.com (US region), and support@exabytes.sg (SG region) for further investigation from the server logs.