Two-Factor Authentication (2FA) provides an additional layer of security to your cPanel webmail account by requiring users to provide two forms of authentication before granting access. This extra layer of protection helps safeguard your emails and sensitive information from the unauthorized access.
This Two-Factor Authentication (2FA) feature is only supported to V13 where OS need to be CloudLinux 8 and above.
To enable 2FA for your cPanel webmail account, follow these steps:
Step 1
Log in to your webmail account using your username and password. You can typically access webmail by navigating to https://yourdomain.com/webmail, where "yourdomain.com" is your website's domain
Step 2
From the Webmail management screen, access Two Factor Authentication (Bottom right corner at the image below)
Step 3
Follow the provided instructions to set up Two Factor Authentication, where you will be required to scan the QR code provided with the authenticator app.
For the choices of the authenticator app, you may consider to use either Google Authenticator app or Duo Mobile.
Step 4
Once you've scanned the QR code on screen with the authenticator app, you will be seeing a 6 digit code on to your authenticator app.
Step 5
Enter the six-digit security code in the Security Code text box and followed by tapping "Configure Two Factor Authentication"
Step 6
You will be greeted with the below message upon successful setup of the 2FA
Step 7
Access to the webmail to verify and enter your 6 digit code where the code refreshes every 30 seconds.
FAQ:
1. What happen if I've lost my terminal for the authenticator app?
Answer: You can liaise with your domain's cPanel access owner and remove the 2FA of your email account.
2. Does cPanel access support 2FA as well?
Answer: Yes, as you can refer to https://support.exabytes.com.my/en/support/solutions/articles/14000084500-how-to-set-up-two-factor-authentication-in-cpanel
3. Is the 6 digit code required upon setting up the email account onto email client [Outlook, Thunderbird etc]
Answer: It's not required at the moment for email setup on the email client.
Should you have any issues, please reach out @ support@exabytes.my
