Email Forwarding Policy is implemented to safeguard the shared environment email server against email blocking,
greylisting, and blocklisting by known email service providers.
Email Forwarding typically refers to the process of redirecting an email message received in your
mailbox to another email address that you configure from your webmail on both our Windows and Linux
Shared environment/Reseller hosting services.
Furthermore, you ARE permitted to manually forward emails using email forwarding from your
webmail to the following Email Service Provider.
Automatic Email forwarding to the following Service Providers will no longer be allowed for domains
hosted on our shared Hosting.
Effective since 1 July 2007
-aol.com
-comcast.net
-att.net
-msn.com
-hotmail.com
Effective from 1st May 2008
-yahoo.com
-gmail.com
-tm.net.my
-streamyx.com
-rocketmail.com
Online Group:
-Yahoo! Group(yahoogroups.com)
-Google Group(googlegroups.com)
Effective from 1st August 2012
-outlook.com
-live.com
-Microsoft products
-Google products
To ensure the deliverability of emails sent by our customers to accounts at the domains listed above,
we must block all email forwarding to these domains. Currently, all of these domains implement very strict anti-spam filtering policies. If one of our customers sets their email account hosted
with us to forward to a personal mailbox with any of the mentioned service providers and that service provider
marks the message as spam, they may assume we are the source of the spam. Consequently, our mail server
gets blocklisted, even though we are not the origin of this spam.
Regrettably, even though we are not responsible for this spam, the service providers listed have repeatedly blocklisted our mail servers, which results in legitimate emails being blocked. If you or your customers have
configured forwarders to one of the aforementioned service providers, please remove the forwarding and switch
to POP3 accounts.
Please be aware that this decision only affects forwarders. You will still be able to send emails or manually forward emails to the service providers mentioned above. In fact, this modification will enhance mail delivery
to these service providers since they will not repeatedly blocklist our servers.