You can view and collect agent logs from web console


To view the activity logs for a specific machine:

  1. Login to the backup management console
  2. Select the machine
  3. Click on activities


    4. View details or download the log to submit to Exabytes support.

        


        


To collect System Information from an agent (machine) from Backup Management Console:

  1. Select the agent/machine in the backup management console
  2. Go to activities
  3. Click on Collect system information
  4. Agent will collect the required info locally, zip it and will push to the web console for download.

            


To collect System Information from an agent (machine) from manually from agent side (OS side):

Windows

  1. Use an AcronisInfo tool from https://kb.acronis.com/system/files/content/2016/07/ajax/systeminfo.exe
  2. Execute the exe file in CMD as administrator
  3. Submit the generated log to support 


Linux (with acronis backup agent installed)

        a) Run the following command with root privileges:

            #acrocmdsysinfo--loc=/full_path_to_report/file_name

            Where /full_path_to_report/ is the desired existing location and filename to save the Linux System Report.

            Once the command is finished, you will see a "The operation completed successfully" message.

            Submit the file to support.

        b) If for some reason the above command does not work, run a bash script to collect this information directly:

            #/usr/lib/Acronis/BackupAndRecovery/systeminfo

            The report will automatically be saved to the /var/lib/Acronis/sysinfo/ directory.

            Submit the file to support.

        

Linux (without acronis backup agent installed)

  1. Download the systemino binary file from the below link to your server.
  2. chmod +x systeminfo
  3. ./systeminfo and wait till the process finish.
  4. The log fill will be placed in /var/lib/Acronis/sysinfo/
  5. Submit the file to support.

    

    Mac OS

    To collect system information on a Mac, open Terminal and execute:
    sudo -u root /Library/Application\ Support/BackupClient/Acronis/BackupAndRecovery/systeminfo

    the report will automatically be saved to the /Library/Application Support/Acronis/systeminfo directory    

    Submit the file to support.