You have successfully installed a Backup Client, however registration failed and machine does not appear in Backup Management Console.
Or you need to re-register a client machine to another Backup Account.
Use this method to manually register a Backup Client.
Use quotation marks, if your password contains special characters or spaces.
Windows OS
Agent 12.5.4670 and below
- Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
cd "C:\Program Files\BackupClient\BackupAndRecovery" - Issue this command to register the client machine:
register_msp_mms.exe register https://backup.exabytes.my <account> <password>
Agent 12.5.9940 and above
- Open Command prompt and navigate to C:\Program Files\BackupClient:
cd "C:\Program Files\BackupClient\RegisterAgentTool" - Issue this command to register the client machine:
register_agent.exe -o register -t cloud -a https://backup.exabytes.my -u <account> -p <password>
Linux OS
Agent 12.5.4670 and below
- Open terminal as root user
- Type in the following command to register the agent:
/usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://backup.exabytes.my <username> <password>
Agent 12.5.9940 and above
- Open terminal as root user.
- Type in the following command to register the agent:
/usr/lib/Acronis/RegisterAgentTool/RegisterAgent –o register –t cloud –a https://backup.exabytes.my –u <account> –p <password>
OS X
Agent 12.5.4670 and below
- Open terminal.
- Execute:
sudo -u root "/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper" register https://backup.exabytes.my <login> <password>
Agent 12.5.9940 and above
- Open terminal.
- Execute:
sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://backup.exabytes.my -u <account> -p <password>
IMPORTANT: The above method is NOT supported for registration of Agent for VMware (Windows)
