SMS Configuration in Novocall

Customize the SMS that your customers receive.

In the SMS Configuration tab, you'll be able to configure the SMS your callers receive after a
successful call or a missed call.

Successful Calls

After each successful call between call rep and caller, the caller will receive a personalized SMS. 

The default message is: 

where [Company], [Call Rep Name] and [Call Rep Number] are placeholders for real details. 

Missed Calls

When Novocall connects your call rep with your customers but was unsuccessful, your customer will receive an SMS regarding the missed call.

Here's an example of the SMS: 

Important: There are 2 types of missed calls: 
  1. Customer requested callback, your company's call rep answered but no answer from customers
  2. Customer requested callback, none of your company's call reps answered. 

Customizing Your Missed Call SMS

You may change the test message of successful and missed call via our SMS Configuration. 

There are 3 placeholders - Call Rep Name, Call Rep Number, Company to add in your SMS. We'd recommend adding them in your customized SMS to make your contact more personalized. 

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