Forgotten Security Question and Answer

This knowledge base article provides instructions to retrieve a forgotten Security Answer for your billing account with Exabytes.


  1. Initiate Recovery Process: If you have forgotten your Security Answer, please send an email to billing@exabytes.my from your primary email address linked to your billing account. This step is essential to confirm your identity as the authorized account manager.

  2. Assistance from Billing Team: Upon receiving your email, our billing team will quickly respond to your request. They will provide the necessary assistance to help you with the recovery process.

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